Designofox Creative LLC is a limited liability company formed under the laws of the State of Wyoming. We operate remotely and receive mail at 513 Coulter Ave, Kirkwood, MO 63122, USA.
This policy explains fulfillment terms for Designofox Creative LLC design services. It is intended to set clear expectations before a project begins and forms part of our Terms of Service.
Who this policy covers
Designofox Creative LLC is a Wyoming limited liability company. We operate remotely. The public mailing address for notices, privacy requests, and correspondence is 513 Coulter Ave, Kirkwood, MO 63122, USA.
This policy applies to logo design, brand identity, marketing graphics, digital assets, and custom design projects purchased through an accepted quote, invoice, or written confirmation.
Digital services and no physical shipping
Designofox provides custom digital design services. Deliverables are provided digitally, such as downloadable files, shared links, email delivery, or another agreed digital handoff method.
No physical goods are shipped unless a written project scope specifically includes print production, merchandise, signage, packaging, or another physical item.
Deposits
If a quote or invoice requires a deposit, that amount is applied to the total project price and reserves scheduled studio time.
Once work has begun, deposits may be non-refundable because they reserve studio time and cover early-stage work. If we cancel before work begins for a reason that is not your breach, we will refund the unused deposit.
Cancellations
You may cancel a project by written notice. If a project is cancelled, you are responsible for work completed up to the cancellation date, approved third-party costs, and any non-refundable deposit.
If you paid more than the value of completed work and non-refundable costs, the unused balance will be refunded to the original payment method when reasonably possible.
Refunds
Because design work is custom and time-based, completed work and delivered final files are not refundable. Refunds are limited to amounts paid for work not yet performed, less non-refundable deposits and approved third-party costs.
Approved refunds are generally processed within 10 business days after approval, though bank and card network timing may vary.
Returns
Digital design services and custom digital files cannot be returned in the way physical goods can. If a physical item is separately included in a written scope, return eligibility and process will be stated in that scope.
Delivery timelines
Estimated timelines are Logo Starter 1-2 weeks, Brand Identity 3-4 weeks, and Full Brand + Assets 5-7 weeks. Custom project timelines are provided in the quote or written scope.
Timelines begin after payment confirmation and receipt of required project materials. Delays in feedback, approvals, content, assets, or payments may extend delivery.
Late or missing payments
Projects may be paused if a milestone payment or final balance is overdue. Final files are released after the applicable balance is paid.
Contact
Kirkwood, MO 63122
USAdesignofox.com